Privacy Policy

Last Updated: 3/6/2026

Viking Air Services, LLC DBA Viking Cold Air (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information from you when you visit our website, submit a contact form, request service, or communicate with us.

The types of information we may collect include:

Personal Information

  • Name

  • Email address

  • Phone number

  • Service address or location

  • Information submitted through contact forms or service requests

Automatically Collected Information

When you visit our website, certain information may automatically be collected including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website

This information helps us improve website performance and user experience.

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Responding to inquiries or customer service requests

  • Scheduling service appointments

  • Sending appointment confirmations and reminders

  • Providing HVAC services and support

  • Improving our website and services

  • Communicating updates or service information

  • Complying with legal obligations

We do not sell your personal information to third parties.

SMS Communication and Opt-In

If you provide your mobile phone number through our website or service forms, you may consent to receive text messages from Viking Cold Air regarding:

  • Appointment confirmations

  • Appointment reminders

  • Service updates

  • Customer support responses

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive.

For assistance, reply HELP or contact us through our website.

Your consent to receive SMS messages is not a condition of purchasing services.

Mobile Information Sharing

We respect your privacy when it comes to mobile communications.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers may occur only when necessary to provide services such as messaging services, customer support, or system operations.

All such third parties are required to maintain the confidentiality and security of your information.

 

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and collect website usage data.

Cookies may be used to:

  • Analyze website traffic and visitor behavior

  • Remember user preferences

  • Improve website functionality

  • Support analytics tools such as Google Analytics

You may disable cookies through your browser settings. However, doing so may affect some functionality of the website.

 

Data Security and Handling

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Personal information is stored on secure servers and access is limited to authorized personnel who require the information to perform their duties.

While we strive to protect your information, no online system can guarantee absolute security.

 

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

 

User Privacy Rights

Depending on applicable privacy laws, you may have certain rights regarding your personal information, including:

  • The right to request access to the personal data we hold about you

  • The right to request corrections to inaccurate or incomplete data

  • The right to request deletion of your personal information where permitted by law

  • The right to opt out of marketing communications

To exercise any of these rights, please contact us using the contact information provided on this website.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

 

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

 

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact form or contact information listed on our website.